Reservation Cancellation Policy

Free cancellation up to 48 hours of arrival to avoid a 1 (one) night penalty.

After this deadline, a daily penalty will be charged in case of late cancellation.

In case of no-show, 1 (one) daily penalty will be charged.

Youth Hosting Policy

  • According to our hotel internal policy and regulations and in compliance to Act 12.456 of 2011 art. 49, we inform that it is strictly forbidden to smoke in the public areas and internal areas of the apartments in our hotels.

  • Our hallways and apartments are equipped with smoke detectors which should not be handled nor disabled.  Any attempt to handle smoke detectors will set off the fire alarm and any damage caused to the detector will result in a fine of R$1.000,00 (one thousand reais).

  • Hygiene Fee:  we are committed to present a room free of odors to our guests.  In case the use of smoking products is detected in the apartment, a hygiene fee equivalent to one daily room rate will be charged (refer to rates charged at reception desk of the hotel). This fee will be used to perform an intense hygiene after check-out and will result in the non-use of the room for one day.

No Smoking Policy